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Sponsored Seminar 3.1: From the Streets to the Jail: How to Calmly Interact with the Mad, Bad, & Sad, Sponsored By: Falcon Inc.

Saturday 11:00 AM - 12:00 PM

Room: 208

When stakes and emotions run high, police and correctional officers alike may understandably struggle to maintain their composure when confronting the emotionally disturbed, resulting in significant liability issues. Attendees of this workshop will review and rehearse the ingredients of effective communication when under duress and apply sensible de-escalation strategies for safe and effective exchanges with high-risk or mentally-ill individuals. Taking information beyond theory, this workshop is designed to provide practical and well-defined diffusion and negotiation techniques, ensuring attendees leave with clear recipes for success.

SPEAKERS

Harmony Goorley, MA, LCPC, LSOTP, CCHP Falcon Inc. Technical Expert and Dr. Andy Young, LPC-S, ED.D., NCC Falcon Inc. Senior Expert